When an order is still in Ordered or Processing status (usually within the first 24 hours or less):

We can change

• Product Size
• Product Variant
• Shipping Address

We cannot change

• Different product
• Increase/decrease the quantity of a product
  
  

Please contact Customer Support via contact for submission or chatbot with the order number for these requests.

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

If you have registered account with us. You can also log into your account (https://simplicity.style/account) and in the order history, click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

We typically ship in 2-5 business days (Mon-Fri). And you will receive your order in 10-15 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly. 

Currently we only support shipping to:

• Customers within the United States and U.S. territories
• Including P.O. Boxes. 
• All US Military bases, APO/FPO
• Puerto Rico, Guam, and U.S. Virgin Islands.

We do not ship to customers outside the United States at this time. But we look forward to continue our expansion to other territories in the future.

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us to initiate a return within 7 days of delivery.  

We only accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.  

For any additional questions, please reach out to our team.

If your item doesn't fit or you have ordered the wrong color or style, you will be able to return it within 7 days from the date when the item was delivered. 

We only accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.  

For any additional questions, please reach out to our team.